Frequently Asked Questions

Casa Euro delivers within 2–5 working days in Metro Manila and 5–14 working days nationwide across the Philippines.

Large items — EuroCave wine cabinets and Orient Crown safes — are scheduled separately: after checkout, our team contacts you directly to arrange a delivery date and time that suits you.

Shipping is free for Metro Manila orders over ₱2,500. Below that, and for deliveries outside Metro Manila, standard courier rates apply and are calculated at checkout.

EuroCave and Orient Crown deliveries outside Metro Manila carry additional handling charges — call (02) 8253-7432 or +63 917 116 7136 for a quote before ordering.

Yes — Casa Euro delivers nationwide across the Philippines through trusted courier partners, with provincial orders arriving in 5–14 working days.

Every shipment is insured while in transit, so your order is protected from checkout to your doorstep wherever you are in the country.

You'll receive a tracking number by email within 4 days of purchase, once your order is handed to our courier partner. Enter it on the courier's website to follow your delivery in real time.

You can also message us on Facebook with your order reference number for a status update any time.

Yes — every Casa Euro delivery is insured while in transit, from our warehouse to your door.

In the rare event an item arrives damaged, contact us immediately at info@casaeuro.ph with photos of the item and packaging so we can resolve it quickly.

EuroCave wine cabinets and Orient Crown safes are delivered by special arrangement rather than standard courier, because of their size and weight.

After you place your order, our team contacts you to schedule a delivery date and time. Deliveries outside Metro Manila carry additional handling charges — call +63 917 116 7136 to discuss your location before ordering.

Casa Euro accepts debit and credit card payments, processed securely through Maya, one of the Philippines' leading payment platforms.

For assistance with a large purchase — such as a EuroCave cabinet or Steinway piano — message us at sales@casaeuro.ph and our team will walk you through your options.

Yes — all payments on casaeuro.ph are handled by Maya's secure, encrypted checkout; your card details are processed by Maya, not stored by Casa Euro.

Casa Euro runs on Shopify, the same platform trusted by millions of stores worldwide, and is operated by the Lucerne Group, one of the Philippines' most established luxury retailers.

Every Casa Euro purchase carries its official manufacturer's warranty, which varies by brand:

For warranty inquiries and claims, contact our aftercare team at +63 917 116 7136 with your order reference number.

Because Casa Euro is part of the Lucerne Group — the official local partner for the brands we carry — warranty service is handled here in the Philippines, not overseas.

Due to their fragility, Baccarat and Villeroy & Boch items cannot be returned or exchanged. Every piece is carefully inspected and packed before dispatch, and insured while in transit.

Please inspect fragile items on arrival. If anything arrives damaged, contact info@casaeuro.ph immediately with photos so we can assist.

Yes — items can be exchanged within 7 days of delivery, provided they are unused, undamaged, and in their original packaging.

You may exchange across any of our brands for an item of equal or lower value, subject to stock availability. Casa Euro reserves the right to refuse an exchange if the item has been used, tampered with, or its packaging is damaged.

To arrange an exchange, email info@casaeuro.ph with your order reference number.

Return shipping costs for exchanges are shouldered by the customer, including insured packaging for the trip back to us.

Our team will confirm the return address and preferred courier when you arrange your exchange through info@casaeuro.ph.

Yes — every item Casa Euro sells is brand new and 100% authentic, sourced directly through official brand channels.

Casa Euro is a sister company of the Lucerne Group, one of the Philippines' most established luxury retail groups and the exclusive distributor of many luxury timepiece and accessory brands. Every purchase is covered by its official manufacturer's warranty.

Casa Euro carries seven of Europe's most storied luxury houses: Alessi (Italian design), Baccarat (French crystal), EuroCave (French wine cabinets), Villeroy & Boch (German porcelain), Orient Crown (luxury safes), WOLF 1834 (watch winders & cases), and Steinway & Sons (pianos).

Browse each brand's full collection at casaeuro.ph or see them in person at our showrooms.

Casa Euro is the official home of WOLF 1834 watch winders and EuroCave wine cabinets in the Philippines — available online at casaeuro.ph with nationwide delivery, or in person at our Metro Manila showrooms.

Explore the full ranges: WOLF watch winders & cases and EuroCave wine cabinets & coolers.

Yes — Casa Euro has four showrooms across Metro Manila: The Podium (Ortigas, Mandaluyong), Greenbelt 5 (Ayala Center, Makati), Mitsukoshi (BGC, Taguig), and S'Maison (Conrad Manila, Pasay).

To confirm a specific item is on display before you visit, message us on Facebook or email info@casaeuro.ph — we'll tell you exactly which showroom has it. Full addresses, hours, and maps are on our Stores page.

Our showrooms are open daily, following each mall's operating hours — Greenbelt 5, for example, welcomes visitors from 11AM to 8PM, Monday to Sunday.

Each location's exact hours, address, and contact number are listed on our Stores page.

Ordering from casaeuro.ph takes five steps:

1. Add your chosen items to the cart.
2. Review your cart and proceed to checkout.
3. Complete your delivery details and select your payment method.
4. Confirm your order — you'll receive a confirmation email with your order reference number.
5. Receive your tracking number by email once your order ships (within 4 days of purchase).

Keep your order reference number handy — you can use it any time to check your order status via Facebook Messenger.